Shipping + Returns
How are shipping rates calculated?
DOMESTIC ORDERS: Shipping charges are based on UPS’s and/or other LTL freight carriers’ shipping rates, using the delivery zip code specified for the delivery zone and the item’s weight and dimensions. DHR Industries reserves the right to change freight carriers without notice.
At your request, we can use your third-party shipping account.
INTERNATIONAL ORDERS: For international shipping, we will phone or email you with rate options and quotes.
How long will it take to receive my order?
Depending on the shipping address, you should expect to receive your order in approximately 5 to 10 days.
Please note that custom-embossed orders involving artwork may take approximately 14 days.
How do I return merchandise?
All items must be returned in their original packaging and be accompanied by a Return Agreement (RA) form with an RA number. Please call us at1-800-223-5897; we will fax or email you an RA form with an RA number. Complete the RA form and include it with your return package. Contact us directly if you have questions or need further assistance.
You may reach us directly at 1-352-861-8900.